Desktop Management

The Enterprise Challenge

For many enterprises, the end-user computing environment represents the most complex, costly and difficult to manage component of their IT Infrastructure. Whether the employee-base ranges in the hundreds or in the thousands, enterprises of all shapes and sizes seem to encounter difficulties in maintaining their desktop environments and providing top quality end-user support behind their mission critical applications.

Organizations the world over are struggling to right-size their support environments, to rationalize disparate environments, to adjust to dynamic changes brought about through merger and acquisition and to develop transformational strategies that enable more effective collaboration amongst employees.

Fortunately, Cynosure Solutions IMS understands the challenges you face and has developed an extensive suite of end-user computing services to assist.

The Cynosure Solutions IMS Solution

Cynosure Solutions takes the complexity and much of the cost associated with managing your end-user computing environment out of your organization. We enable you to focus your resources on innovation by providing a wide range of management and support services for your end-user computing environment. Additionally, we assist your organization in its transformational goals through a suite of integration and collaboration solutions.

Cynosure Solutions IMS End-User Computing Services
·  IT Helpdesk/Service Desk
·  Desktop Management Services
·  Application Packaging and Distribution
·  Client application environment support
·  Platform migration services - desktop (NT to XP)
·  Platform optimization services (Windows active directory & networking services (DNS, DHCP, WINS)
·  Messaging and Collaboration Services