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On Call Support Services

On Call (Incident Based) Services:

Cynosure Solutions provides fast on-call support using experienced, qualified and certified system engineers and system administrators on contractual basis for critical problem resolution, network upgrades, deployments and routine end-user support calls and is the primary support service for our clients. 

Cynosure Solutions support engineers are able to handle a very wide variety of support issues. We constantly update the training and certification of all our personnel to ensure our customers that they have the latest technical knowledge. Our dedication to the cooperative support of the Cynosure Solutions team members allows every customer access to a "chain of knowledge" for optimal solution development. Our Network Engineers and System Administrators work by on-call by task assignment and bill on an hourly basis. 

Network Design Services
• LAN/WAN Infrastructure Design
• Active Directory Design and Implementation
• Group Policy configuration
• Storage Solutions (SANS, NAS etc.)
• SharePoint Design and Implementation

Enterprise Security
• Firewall installation and configuration
• Intrusion Prevention solutions
• Threat analysis and response
• Server and Workstation security hardening
• Enterprise AntiSpyware and AntiVirus solutions
• Vulnerability Scanning and Network Auditing

Server-Side Deployments, Upgrades And Support
• Microsoft® Windows Server and Small Business Server (all versions)
• Microsoft® SQL Server & Microsoft® ISA Server
• Microsoft® Windows™ Software Update Services (WSUS)
• Virtual Private Networking and Remote Desktop solutions
• RAID Fault Tolerant implementations
• Symantec® Backup

Messaging & Collaborative Systems
• Microsoft® Exchange Server (all versions)
• Microsoft® SharePoint Services design, deployment and support
• Enterprise and Desktop anti-spam solutions

Enterprise Applications Support
• Microsoft® Dynamics GP
• Microsoft® Dynamics AX
• Microsoft® Dynamics CRM

Client-Side Support
• Microsoft® Windows™ 9x, NT, 2000, XP and Vista Support
• Application Troubleshooting
• Internet, e-mail and printing connectivity and troubleshooting
• System optimization and tune-ups

Hardware Support & Preventative Maintenance
• Printers, Plotters, Scanners and other imaging devices
• Field replacements and upgrades
• Service Pack deployment & security hot fixes
• Anti-Virus/ Spyware prevention spot-checks
• Recurring service calls by arrangement

Procedures And Policies
• Policy and Procedure Development for all aspects of IT support
• Network Documentation
• End-Of-Year Annual Reports for budgeting and planning purposes
• Software Usage and Analysis and assistance with License Compliance

Miscellaneous Support
• ISP recommendations
• Vendor recommendations
• Staff training