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ERP and CRM Implementation

Microsoft Dynamics ERP GP AX CRM Services Sharjah Dubai UAE Middle East AfricaNo matter what stage of an ERP or CRM implementation you’re in, or planning up gradation from your Accounting Software to an ERP system, Cynosure Solutions will guide your organization to success. Whether implementing Microsoft Dynamics GP, Microsoft Dynamics AX, Microsoft Dynamics NAV ERP solutions or Microsoft Dynamics CRM online or On Premise solutions, our team of ERP and CRM experts ensures that organizations reap the most return possible from their new capabilities.

Our team has in-depth domain knowledge in industry verticals such as Financial Services, Professional Services, Manufacturing, Retail, Trading and Distribution. Cynosure Solutions’s team of ERP experts can manage all aspects of a Microsoft Dynamics Implementation

Our Disciplined, Agile Approach Maximizes Project Success

The technological solution is an important part of any ERP and CRM project, but to ensure its success, a good implementation is certainly as important. Due to its skilled team well versed with Microsoft Dynamics Sure Step Methodology and the experience of hundreds of implementations, Cynosure Solutions masters the solutions and technologies needed for the deployment of ERP and CRM applications. Cynosure Solutions offers all services required for the acquisition, implementation and support of these solutions by proposing flexible engagements adapted to the scale and complexity of your projects.

• Implementation • Analysis and Consulting • Personalized Development • Training • Support


Implementation includes all the services required to realize your ERP and CRM project, from the detailed definition of specific needs to the production stage. The implementation team sees to the execution of the selected solution as well as the system deployment with the collaboration of your internal team responsible for this project. Implementation includes various steps, depending on the project dimension, which will be implemented depending on the approved methodology, allowing a structured execution and a meeting of the deadlines and plans previously agreed upon.

Analysis and Consulting

Analysis and consulting are the cornerstone of your projects since the efficiency of your ERP and CRM solutions is based on the exact comprehension of your expectations. The business analyst will get involved during the acquisition time to identify the critical business processes and define the project scope. He will then intervene at the beginning of the implementation period to analyze your needs and document your functional and technical requirements.

Personalized Development

Even though the proposed ERP and CRM applications are extremely adaptable, the uniqueness of certain business processes may need a personalization or the development of the applications. The development experts at Cynosure Solutions personalize your solution according to the client's specifications. This personalization can be realized with an ERP and CRM  toolbox, also known as a Software Development Kit (SDK), or if necessary, with standard program tools such as Microsoft Visual Studio .NET.


The training of your team guarantees that the solutions are suitably used to their maximum potential. Whether it is in the context of a project implementation or for specific needs, Cynosure Solutions offers training classes on your premises or at our office, for individuals or groups. In addition to user training, Cynosure Solutions also offers technical training for your IT team on administration and personalization of the applications.


In order to ensure the best performance of your systems and assure continuous support of your operations, Cynosure Solutions has a dedicated technical assistance team, ready to assist you. Our assistance can take place on your premises or through the phone, e-mail or Internet. Cynosure Solutions offers support for Microsoft Dynamics GP from version GP 6 on-wards to GP 2010 to GP 2013, for Dynamics AX from AX 4.0 to AX 2009 to AX 2012 and Dynamics CRM from CRM 4.0 to CRM 2011 to the latest 2013.

Cynosure Solutions supports customers in Dubai, Abu Dhabi, Sharjah and other emirates in UAE, in Oman, Saudi Arabia, Qatar, Kuwait, South Africa, Zambia and other countries in the Middle East and North Africa Region.

At Cynosure Solutions, we minimize the complexity and risk involved in technology implementations to deliver the right business services for your Industry, the first time. Find out which solution is right for your business –

Call us at +971-6-548 9686 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. .