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Microsoft Dynamics CRM Online

Microsoft Dynamics CRM Implementation and Support ServicesCustomer Relationship Management (CRM) 

Microsoft Dynamics CRM, now part of Dynamics 365 family of solutions, helps organizations manage interactions with customers by tracking their sales process, marketing efforts and customer service. Microsoft Dynamics CRM also provides access to information essential to organizational goals and process improvement often without the intervention of technical staff.

Microsoft Dynamics 365 gives you choice. Start with just what you need to run your business—and delight your customers. And then add apps as your needs change. Organisations now can use the application from the Dynamics 365 suite of solutions, which matches their bisiness requirements. Dynamics 365 now offers apps for Sales, Customer Services, Marketing and Customer Insights, all of which can be purchases separately.

Microsoft Online CRM Free TrialFree Trial: 25 licenses; 30 days to use full Microsoft Dynamics CRM functionality.

Cynosure Solutions provides clients with comprehensive Microsoft Dynamics CRM and eXtended Relationship Management (xRM) solutions. xRM is a strategy that takes CRM one step further by focusing and managing all relationships, not just those of customers.


Cynosure Solutions provides our clients with pre-sales software assessments and recommendations and also serves as a primary post sales implementation service partner for both cloud-based and on-premise Microsoft Dynamics CRM implementations.

Planning & Deployment

Cynosure Solutions follows Microsoft’s “Sure Step” methodology for all of our Microsoft Dynamics CRM implementation projects. Through this process, Cynosure Solutions will work to assess your organization’s current status and determine your CRM vision based on business processes, needs and pain points. Cynosure Solutions will identify, guide and communicate the major components that need to be completed to get you from your current state to your organization’s ultimate CRM vision.


Cynosure Solutions will work with your organization to correctly identify and implement the required functionality that aligns with your organization’s business needs. Our staff of consultants can modify Microsoft Dynamics CRM to meet needs specific to your organization and industry by tailoring forms and views, adding additional fields or entities, creating charts and reports, and creating customized workflow processes.

Data Migration

Cynosure Solutions can assist you in the migration of your customer data from another vendor’s CRM solution or other systems into Microsoft Dynamics CRM. Cynosure Solutions’ data migration plan will maintain your data integrity and properly integrate it into Microsoft Dynamics CRM.


Cynosure Solutions can provide custom development solutions that leverage existing Microsoft technologies, such as the .NET Framework, Windows Workflow Foundation and SQL Server Reporting Services, to extend your existing core CRM functionality.


Cynosure Solutions can help you integrate other applications, such as Microsoft SharePoint, with Microsoft Dynamics CRM to meet your specific organizational needs and enhance your existing customer relationship process.

Business Intelligence

Cynosure Solutions assists organizations in developing custom Business Intelligence solutions inside of Microsoft Dynamics CRM. Microsoft Dynamics CRM Business Intelligence empowers everyday users with easy reporting and actionable analytics. Microsoft Dynamics CRM provides a broad set of Business Intelligence capabilities from streamlined out-of-the-box reports to custom reports and detailed drill-through capabilities. Customized reports can be easily created to include any field in the database using ad-hoc report wizards for end users or more advanced reporting tools for more sophisticated reports. 

Microsoft Dynamics CRM

Cynosure Solutions uses data management and analytic technologies from Business Intelligence products including Microsoft SQL Server, Microsoft SharePoint, Microsoft Office Excel and Microsoft PerformancePoint Services. With these BI tools, users can gain a deeper understanding of marketing, sales and service-related data residing in Microsoft Dynamics CRM. Whether users are tracking their personalized view of this data through Key Performance Indicators (KPIs), mining raw information to discover unique trends, or exporting to external sources to slice and dice data, Microsoft Dynamics CRM’s Business Intelligence capabilities allow users to be more self-sufficient in analyzing and acting on business data.

Cynosure Solutions offers Microsoft Dynamics CRM consulting, implementation, customization and support services for Online and On premise versions, through On-site as well as Offshore delivery models.

To learn more about Microsoft Dynamics CRM and how your organization can benefit from it, please write to us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +971-6-548 9686Cynosure Solutions supports customers in Dubai, Abu Dhabi and other emirates in UAE, Oman, Saudi Arabia, Qatar, Kuwait, Bahrain in the Middle East and GCC region, Nigeria, Kenya, Zambia and South Africa in the Africa region, US, Canada, UK and European customers from its Head office in Sharjah, UAE and delivery centre in Delhi, India.