Dynamics 365 Sales

Stronger Relationships. Better Revenue.

The way customers interact with businesses has fundamentally changed. Today’s customers are connected via mobile devices, plugged into their social network, and doing their own research. They are more informed and have higher expectations. Microsoft Dynamics 365 for Sales enables deeper customer engagement in an increasingly complex sales environment.

Microsoft Dynamics 365 for Sales (Formerly Dynamics CRM) will help you drive consistent and measurable improvement in everyday business processes and leverage digital intelligence to turn relationships into revenue.

Dynamics 365 for Sales equips your sales force with digital intelligence into each transaction, so they can predict the exact needs and wants of the customer- resulting in increased productivity, faster closing rates, and ultimately, increased revenue.

Watch Dynamics 365 Sales Demo

Dynamics 365 for Sales - Key Capabilities

Microsoft Dynamics 365 for Sales enables deeper customer engagement in an increasingly complex sales environment. Sellers can take action based on insights, build strong relationships, and increase sales performance, all while maximizing productivity.

Get Actionable Insights from Dynamics 365 for Sales

• Prospect & Lead Generation: Transform your organization from diagnosing what happened in the past to predicting what will happen in the future, leading to improvements in retention, engagement, and monetization.

• Relationship Health: Sell smarter with signals from Office 365 and Dynamics 365 that reveal relationship health, risk, and next best action, allowing sales team to focus on the most important prospects and customers.

• Customer Intelligence: Harness the power of Dynamics 365 for Customer Insights to engage customers in more personalized and effective ways.

Increase Sales Productivity

• Sales Process: Optimize the sales efforts with process automation and a guided sales process based on best practices. Know what steps to take next to close deals faster with embedded business process.

• Opportunity Management: Manage customers and deals where and how you work, whether it’s web apps or Outlook across smartphone, tablet, PC, and Mac. Office 365 apps work seamlessly with Dynamics 365 for Sales, so salespeople can complete tasks in familiar, preferred tools.

• Sales Mobility: Sell smarter – anytime, anywhere, even offline. Work on the go with rich, modern mobile apps that provide contextual news, social data, and task flows for quickly completing frequent activities. Quickly manage data using intuitive natural language voice commands to create new records, schedule meetings, set reminders, and find information.

Sales Performance

• Reports and Dashboards: Get answers fast with natural language Q&A. Conduct all the analysis independently, without having to rely on any technical resources. Use pre- built Power BI Sales Templates to get up and running quickly.

• Seller Onboarding: Ease onboarding and align sales behavior with best practices by using business process management and interactive help and documentation. It’s not just for learning how to use the Sales application. It’s also ideal for driving your organization’s specific sales processes and immediate priorities.

• Sales Effectiveness: Hit your numbers by setting goals, monitoring results, and providing feedback and coaching in real- time. With quota setting and analytic dashboards, easily set goals, monitor results, investigate deviations from plan, and take corrective action.

Cynosure Solutions - The right partner with cutting edge CRM solutions

Consulting Expertise: Cynosure Solutions can help your organization grow through digital transformation. With deep industry experience and as one of the prominent certified Microsoft partners, we have the expertise required to advise you on the entire lifecycle of your business from CRM to ERP to analytics, IoT, field service and more.

Implementation Expertise: Cynosure Solutions implementation team is more than a group of functional and technical consultants. With professional backgrounds of having done implementations for various industry verticals, such as distribution, manufacturing, retail, food and beverages, financial services, Cynosure Solutions team is able to offer a unique perspective on how best to implement and utilize Microsoft Dynamics 365 for Sales and Customer Service, be it on-premises or via the cloud— so that it works optimally for your organization’s specific needs.

Our experienced team can help you maximize the value of your CRM solution, whether you have an existing solution or are looking to implement a new one.  We have developed a proven five-phase methodology for CRM implementations. The assessment, strategy and planning, design, development, and deployment phases are all tailored for CRM projects.  Our consulting team has worked extensively with leading platforms including Microsoft CRM.

Every successful implementation starts with an in-depth conversation about how the business can take advantage of what a CRM solution has to offer, and we look forward to having that conversation with you.

Cynosure Solutions supports customers in Dubai, Abu Dhabi, Sharjah and other emirates in UAE, in Bahrain, Kuwait, Oman and Saudi Arabia in the Middle East, GCC region, Sudan, Nigeria, Kenya, Zambia and South Africa in the Africa region as well as in Australia, Singapore and United States.

To learn more about Microsoft Dynamics CRM and how your organization can benefit from it, please write to us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +971-6-548 9686